Terms of Service

A booking is a request for a repair at a specific time slot. It is not a guarantee that the repair can be completed — the final scope and price are confirmed by our technician after inspecting the device.

You must provide accurate contact details, device information, and (for Pick & Drop) a correct pickup address. Inaccurate information may result in a failed pickup, incorrect repair, or voided warranty.

Slots are reserved on a first-come, first-served basis. A slot is only confirmed once your booking is submitted and you receive a WhatsApp confirmation message. If no confirmation is received within 5 minutes, please contact us before assuming the booking is confirmed.

Pick & Drop is available within 5km of Kalyanpur, Kanpur. We verify addresses at the time of booking. If your address is outside our service area at the time of pickup, the booking may be converted to Walk-in with your consent, or cancelled with a full refund if payment was collected.

For repairs that require accessing your device (e.g. screen, battery, software), you may optionally share your device unlock credential — PIN, swipe pattern, password, or biometric fallback. This allows our technician to test the repair before returning the device.

Sharing your credential is entirely optional. If you choose not to, our technician will ask you directly at the time of pickup or handover. By sharing, you agree to the data processing terms described in our Privacy Policy §2a. In summary: the credential is AES-256-GCM encrypted immediately, accessible only to the assigned technician, and permanently deleted the moment your device is returned.

Our driver may record your device's IMEI or serial number at the time of pickup and delivery. This serves as a chain-of-custody record — it confirms that the device collected and returned is the same device, protecting both you and us in the event of a dispute.

The IMEI / serial number is stored securely, used only for the purpose of this repair, and retained for the minimum period required by our dispute and warranty obligations. It is never sold or shared with third parties.

Prices shown during booking are estimates based on common repair costs. The final price is confirmed by our technician after inspecting your device. If the final price differs from the estimate, we will inform you before proceeding with the repair. You are never charged without your explicit approval.

All prices include GST at the applicable rate (currently 18% on repair services and platform fee). A GST invoice is issued on payment, bearing GSTIN 09AWYPY1058Q1Z3.

A handling fee of ₹50applies to Pick & Drop bookings. This fee is waived automatically when the repair value exceeds ₹2,000.

Payment is due on delivery or collection of the repaired device. We accept:

• UPI (any UPI-enabled app)
• Cash

We do not accept credit or debit card payments at this time. We do not collect payment in advance — you pay only when your device is returned to you.

Discount codes are issued by GizmoFox and are subject to validity dates, usage limits, and specific applicability (e.g. handling charge only or total repair cost). Codes cannot be combined. Expired or invalid codes are rejected at submission.

Pick & Drop bookings: You may cancel at any time before a driver is assigned to your job. Once a driver is on their way, online cancellation is no longer available — please call us on +91 70818 83344 and we will do our best to assist.

Walk-in bookings: You may cancel at any time before your device goes on the repair bench. Use the cancellation link in your WhatsApp confirmation or on your tracking page. After repair has begun, please call us on +91 70818 83344.

If the technician has already begun work on your device, we reserve the right to charge a diagnosis fee (up to ₹200) to cover the technician's time. This will be communicated to you before any charge is applied.

We may cancel a booking if: the required part is unavailable, the repair is beyond our technical capability, or the device is found to have pre-existing damage that prevents safe repair. In such cases we will notify you immediately and no charge will be applied.

To reschedule, cancel your current booking and place a new one. We do not currently offer in-app rescheduling.

Each completed repair comes with a warranty against defects in parts and workmanship. The warranty period varies by repair type and is stated on your invoice and tracking page. Typical periods:

The warranty does not cover:

• Physical damage after repair (drops, water damage, screen cracks).
• Damage from unauthorised repair attempts after our service.
• Software issues caused by user actions (updates, resets).
• Normal wear and tear.

To claim warranty, contact us via WhatsApp at +91 70818 83344(opens in new tab) with your tracking token (GF-XXXXXX from your confirmation message) and a description of the issue.

Our driver may photograph or record a short video of your device at the time of pickup. This protects both you and us in case of any dispute about pre-existing damage. By accepting Pick & Drop service, you consent to this condition recording.

We strongly recommend backing up your device before handing it over for repair. We take all reasonable care to preserve your data but we are not responsible for data loss that may occur during repair (e.g. due to a factory reset required to fix a software issue). This is standard industry practice.

Our maximum liability for any claim arising from a repair is limited to the amount you paid for that specific repair. We are not liable for indirect, consequential, or incidental damages (including lost data, lost business, or loss of use).

• If the repaired device exhibits the same fault within the warranty period, we will re-repair it at no charge.
• If we are unable to resolve the fault after a second attempt, a full refund of the repair cost will be issued.
• Refunds are not applicable for damage caused after the repair is completed (drops, water damage, physical impact).
• The booking fee (₹19+ applicable GST) is non-refundable once a Pick & Drop booking is confirmed.

• Refunds are processed via the original payment method (UPI reversal or cash).
• UPI refunds are processed within 5–7 business days.
• Cash refunds are made at the store or via our driver on the next delivery.

To raise a dispute, contact us within the warranty period via:

• WhatsApp: +91 70818 83344(opens in new tab)
• Phone: +91 70818 83344
• Email: info[at]gizmofox[dot]in

Please have your tracking token (GF-XXXXXX from your WhatsApp confirmation) ready when you contact us.

• GST rate: 18% (CGST 9% + SGST 9% for in-state) on all repair services.
• SAC code: 998719— Maintenance & repair of other machinery & equipment.
• All prices shown on this website are inclusive of GST unless explicitly stated otherwise.
• Genuine parts repairs: a GST-compliant invoice is issued (CGST 9% + SGST 9% applicable).
• Compatible parts repairs: a standard non-GST invoice is issued. GST is not charged on these repairs.

GST invoice (genuine parts): includes GSTIN, SAC code, itemised repair cost, GST breakup (CGST 9% + SGST 9%), warranty period, and booking reference (GF-XXXXXX).

Non-GST invoice (compatible parts): includes itemised repair cost, parts used, warranty period where applicable, and booking reference (GF-XXXXXX). No GST is charged or shown.